Privacy Policy

About This Policy

Dr. Yolanda Cruz, DDS (“we,” “us,” or “our”) explains here how we collect, use, and disclose personal information through https://torontodentaloffice.com/, including our website contact forms, appointment-request forms, and messaging tools. We handle this information in accordance with applicable Canadian federal and provincial privacy laws.

This policy addresses website inquiries and related communications. Information collected in providing clinical care is also subject to the practice’s applicable health information privacy practices, available by contacting our Privacy Officer.

Information We Collect

Depending on the fields you complete, we collect your name, telephone number, email address, date of birth, mailing address, requested appointment details, and the information you include in your inquiry. We also collect your communication preferences and records of SMS consent and withdrawal.

Our hosting and website service providers may process IP addresses, browser and device information, access times, and technical logs needed to deliver and secure the website. We may receive the referring page and campaign information included in links, such as UTM parameters, with your inquiry.

Please provide only information needed for your inquiry. Do not use a general contact form or ordinary text or email to send detailed medical histories, health card numbers, payment card information, or urgent medical concerns. Contact the office for an appropriate way to provide sensitive information.

How We Use Information

We use the information you provide to respond to your inquiry, process your appointment request, and send relevant confirmations and follow-up concerning that request. We also use information to operate and secure our website, resolve problems, document and respect communication preferences, and meet applicable legal requirements.

We collect only information reasonably needed for these purposes. Where consent is required, we explain the relevant purposes and obtain appropriate consent. Submitting an inquiry does not enrol you in unrelated promotional messaging.

Website Forms and Service Providers

We use service providers for website hosting, forms, appointment requests, and communications. Where our website uses GoHighLevel/LeadConnector (GHL), information entered into those tools is processed through that platform on our behalf.

We disclose information to these providers only as needed for their services and require appropriate privacy and security protections. We remain responsible for personal information handled on our behalf. We do not sell personal information or share it with third parties for their independent marketing.

Information may be processed or stored outside your province or outside Canada, including in the United States. While there, it may be accessible to courts, law enforcement, or other authorities under the laws of that jurisdiction. Contact our Privacy Officer for information about our service providers and processing arrangements.

We may also disclose information with your authorization or as required or permitted by applicable law. Restrictions on SMS consent information below apply to our other sharing provisions, subject to legally required disclosures.

Email and Text Messages

We may email you to acknowledge and respond to your inquiry or appointment request. You can ask us to stop optional follow-up emails by replying or contacting the office. If you do not wish to communicate by email, please contact us by telephone.

If you separately opt in to receive SMS messages, we may text you to acknowledge and respond to your inquiry or appointment request and provide related follow-up. Messages may be sent using automated technology. SMS consent is optional and is not required to submit an inquiry, request an appointment, purchase services, or receive care.

Message frequency varies with your inquiry. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance, or contact 416-595-5490 or info@dryolandacruz.com. After an SMS opt-out, you may receive one confirmation message; no further messages will be sent from that program unless you opt in again. We also honour other clear requests to stop messages.

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from other information-sharing categories and are not shared with third parties, except service providers as necessary to operate and deliver the messaging service. We do not sell, rent, or transfer SMS consent for another organization’s messaging program.

Ordinary email and SMS may be seen by others with access to your device or account and are not guaranteed to be secure. Consent to website messaging is not authorization for unrelated use or disclosure of health information.

Cookies and Website Technology

Our website and embedded forms or messaging tools may use cookies or similar storage needed for functionality, security, and remembering form or campaign information. We do not use advertising pixels, session-replay tools, or third-party advertising or analytics tracking on this website. Your browser settings may let you manage cookies, although blocking them can affect website functions.

Retention and Security

We retain information only for as long as reasonably needed for the purposes described here and applicable legal or professional requirements. Consent and opt-out records may be retained to document and honour your choices. Information no longer needed is securely destroyed, erased, or made anonymous as appropriate.

We use safeguards appropriate to the sensitivity of the information, including administrative, technical, and physical measures and access restrictions. No online transmission or storage system is completely secure.

Your Choices and Privacy Rights

You may contact our Privacy Officer to request access to your personal information, correction of inaccurate information, information about how it has been used or disclosed, or withdrawal of consent. You may also ask about deletion; some information must be retained to meet legal, professional, or recordkeeping requirements.

Withdrawal of consent is subject to applicable legal or contractual restrictions and reasonable notice. We will explain any consequences for the service you requested. We may verify your identity and will respond within applicable legal time limits. Where access or another request cannot be granted, we will explain the reason as required by law.

You may raise a concern with our Privacy Officer and may also complain to the Office of the Privacy Commissioner of Canada or the applicable provincial privacy commissioner or ombudsperson.

Children and Representatives

If you submit information for a child or another person, you must have appropriate authority. Where an individual cannot provide meaningful consent, we obtain consent from an authorized parent, guardian, or other representative as required by applicable law. Please contact the office about sensitive information concerning a child.

Other Websites and Changes

Other websites linked from ours have their own privacy practices. We may update this policy by posting a revised version and effective date. Where required, we will provide additional notice and obtain consent before using information for a new purpose.

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